Frequently Asked Questions

Everything you need to know about shopping with OG Kicks.

Are all your sneakers authentic?

Absolutely. Every pair of sneakers sold at OG Kicks undergoes a rigorous multi-point inspection process by our expert authentication team to ensure 100% authenticity.

How long does shipping take?

Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 14-day return policy for items in their original, unworn condition with all tags and security seals intact. Please note that shipping fees are non-refundable.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I cancel or change my order?

Orders can be modified or cancelled within 2 hours of placement. Once an order has been processed for shipping, we are unable to make any further changes.

Do you sell pre-owned sneakers?

Yes, we offer both brand new (DS) and high-quality pre-owned sneakers. The condition of each pair is clearly stated in the product description along with detailed photos.